1. Information We Collect
We may collect different types of personal information depending on how you interact with AICPLIGHT.
1.1 Contact Information
We may collect information such as your name, company name, job title, email address, phone number, WhatsApp number, billing address, shipping address, country or region, and other contact details you provide to us.
This information may be collected when you submit an inquiry, request a quotation, contact sales, subscribe to newsletters, create an account, place an order, or communicate with our customer service team.
1.2 Account Information
If you register for an account on our website, we may collect your username, email address, password, account preferences, order history, saved addresses, saved products, quotation history, and other information associated with your account.
You are responsible for keeping your login information confidential and for ensuring that your password is not shared with others.
1.3 Order, Quotation, and Service Information
When you purchase products or request services from us, we may collect order details, quotation requests, product requirements, project information, payment-related information, shipping information, invoice details, return or RMA information, warranty claims, GPU repair requests, GPU cloud rental inquiries, technical support cases, and related communications.
1.4 Payment Information
When you make a purchase, payment may be processed by third-party payment providers, banks, or financial institutions. We may collect billing information, transaction details, payment method type, and other information necessary to process or verify your payment.
For security reasons, we generally do not store complete credit card numbers or full payment credentials on our own systems.
1.5 Technical and Device Information
When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, operating system, language preference, referring website, pages visited, time and date of visit, clickstream data, session duration, and other usage information.
1.6 Website Usage Information
We may collect information about how you browse and use our website, including products viewed, search terms used, pages visited, links clicked, forms submitted, downloads, interactions with banners or pop-ups, shopping cart activity, and other website behavior.
1.7 Communications and Feedback
If you contact us by email, WhatsApp, online form, live chat, phone, or other communication channels, we may collect the content of your message and related information in order to respond to your inquiry, improve our service, and maintain business records.
1.8 Information From Third Parties
We may receive information from third-party service providers, logistics providers, payment processors, analytics providers, advertising platforms, business partners, or publicly available sources where permitted by applicable law.
2. How We Use Your Information
We may use your personal information for the following purposes:
2.1 To Provide Products and Services
We use your information to process orders, prepare quotations, confirm product availability, arrange shipping, provide invoices, manage returns, provide warranty service, support GPU repair requests, respond to GPU cloud rental inquiries, and deliver related services.
2.2 To Respond to Inquiries
We use your contact and inquiry information to respond to your questions, provide product recommendations, offer technical support, follow up on project requirements, and communicate with you about your requests.
2.3 To Manage Your Account
We may use your information to create and manage your account, authenticate login, remember preferences, display order history, manage saved information, and provide a better account experience.
2.4 To Improve Our Website and Services
We may use website usage information, technical data, customer feedback, and service records to improve website performance, enhance user experience, optimize product pages, develop new products or services, and improve our technical support.
2.5 To Personalize Your Experience
We may use your browsing behavior, region, language preference, product interests, and account activity to personalize website content, product recommendations, quotations, and service communications.
2.6 To Send Marketing Communications
Where permitted by law or with your consent, we may send you marketing emails, product updates, promotional offers, newsletters, event information, or technical resources related to AICPLIGHT products and services.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
2.7 To Ensure Security and Prevent Fraud
We may use personal information and technical data to protect our website, detect suspicious activity, prevent fraud, verify transactions, maintain cybersecurity, and protect the rights, property, and safety of AICPLIGHT, our customers, and others.
2.8 To Comply With Legal Obligations
We may use or disclose your information where necessary to comply with applicable laws, regulations, customs requirements, tax obligations, legal proceedings, government requests, or other lawful requirements.
4. International Data Transfers
AICPLIGHT serves customers globally. Your personal information may be transferred to, stored in, or processed in countries or regions outside your country of residence.
Where we transfer personal information internationally, we will take reasonable measures to protect your information in accordance with this Privacy and Cookies Policy and applicable data protection laws.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. Cookies help websites remember your preferences, recognize your browser, improve functionality, analyze website traffic, and provide a more personalized browsing experience.
5.2 Types of Cookies We May Use
We may use the following types of cookies and similar technologies:
- Strictly Necessary Cookies
- These cookies are required for the website to function properly. They may enable features such as page navigation, account login, shopping cart functions, quotation submission, security verification, and form submission.
- Functional Cookies
- These cookies help us remember your preferences, such as language, region, login status, or previously submitted information, so that we can improve your browsing experience.
- Analytics Cookies
- These cookies help us understand how visitors use our website, such as which pages are visited, how long users stay on pages, which products are viewed, and how visitors move through the site. This helps us improve website structure, content, and performance.
- Marketing and Advertising Cookies
- Where permitted by law or based on your consent, these cookies may be used to deliver relevant advertisements, measure marketing campaign performance, and understand product interests.
5.3 Similar Tracking Technologies
In addition to cookies, we may use web beacons, pixels, tags, scripts, or similar technologies to collect website usage data, measure email engagement, analyze traffic, and improve our services.
5.4 Third-Party Cookies
Some cookies or tracking technologies may be provided by third-party service providers, such as analytics platforms, advertising platforms, social media platforms, live chat tools, or embedded content providers.
These third parties may collect information about your interaction with our website in accordance with their own privacy policies.
5.5 How to Manage Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive a warning before cookies are stored.
Please note that if you disable certain cookies, some parts of our website may not function properly, and features such as account login, quotation submission, shopping cart, saved preferences, or personalized content may be limited.
6. Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using secure passwords.
If you believe your account or personal information has been compromised, please contact us immediately.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy and Cookies Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, enforcing agreements, and protecting our rights.
The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal or business requirements.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Object to or restrict certain processing activities;
- Withdraw consent where processing is based on consent;
- Request a copy of your personal information in a portable format;
- Opt out of marketing communications;
- Manage cookie preferences through your browser or cookie settings.
To exercise your rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.
9. Marketing Communications
You may receive marketing emails from us if you have subscribed, requested information, purchased products, or otherwise provided consent where required.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages, such as order confirmations, quotation updates, shipping notices, warranty communications, or account-related notices.
10. Children's Privacy
Our website, products, and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.
If you believe that a child has provided personal information to us, please contact us, and we will take appropriate steps to delete such information where required.
11. Third-Party Links
Our website may contain links to third-party websites, platforms, tools, or resources. This Privacy and Cookies Policy does not apply to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy and Cookies Policy
We may update this Privacy and Cookies Policy from time to time to reflect changes in our business, website functions, legal requirements, or data processing practices.
When we update this policy, we will revise the "Last Updated" date at the top of this page. Your continued use of our website after the updated policy becomes effective means that you acknowledge the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy and Cookies Policy or how we handle your personal information, please contact us:
AICPLIGHT Website: www.aicplight.com WhatsApp: +86 185 0273 2643 Email: info@aicplight.com Address: No. 6885, Unit 1, Building 1, No. 33 Guangshun North Street, Chaoyang District, Beijing, China